Frequently Asked Questions

What is, and how is it different than other sites?

Our marketplace at provides a platform for artists and shoppers to come together to buy and sell unique art and other handicrafts.

Our focus is on high quality artisans and goods, and giving back to our communities. All artisans are curated and approved to ensure high quality handmade goods and a positive shopping experience. We also believe in good karma, so we make sure a portion of the site revenue is donated to different charitable causes!

What items can I find on

If it’s handmade, art or another created item you can find it here! We love unique items – ones that you can’t find just anywhere. Our team searches local markets, art shows and online artists to bring the most amazing pieces to our marketplace. We are constantly adding new vendors so make sure to check back often!

Where can I find information on the current charity of the month, and past charities?

The current charity of the month is always featured in our Community Spotlight. Any of our past featured charities can be found in our LLA Blog. Check it out to see who you’re supporting!

If you have an organization to nominate as the next featured charity, we would love to hear from you! Email us at

How does the purchase process work?

Shop our site for the perfect item. Once found, process your payment to the artisan through the method of your choice. The purchase goes directly to the artisan, who will package and ship the item directly to you.

What are the options for shipping?

Make sure to check out each listing for information on their shipping options. Some artisans only ship within Canada and/or the US and some will ship globally. In some cases, only local pickup may be available due to the weight/size of a piece.

Do I need a customer account?

Nope! We recommend creating one as it will give you access to your order archives and will make future check outs easy but you are welcome to check out as a guest if you prefer!

How do returns and exchanges work?

Since you are supporting the artisan directly, any purchase returns and exchanges will need to be discussed directly with the seller. Please read the listing carefully for any information about the artisan’s individual policies before purchasing.

I’m an artisan! How can I join the Artisan Community?

Joining our community is easy!

Register to become an Artisan on the ‘Join Our Artisan Team‘ page.  Our team will review your application, and once approved you will have full access to the Artisan’s section.

Need more information? Just ask! We’re happy to help – email us at